It is very important that we protect the identities and personal information of those who participate in market research studies with us.

“Personal Information” shall include personal information provided to, and maintained by, MedQuery, including but not limited to financial information, information about a person’s sex, date of birth, age, income, address, telephone number, Social Security number, account information, health or medical information, or credit information;

Personal Information such as phone numbers, addresses and email address are only to be used for corresponding with a participant with regards to a specific market research study. 

Personal Information is used only when certain criteria has been met which was provided by a willing individual to be contacted in the event a specific research project would be able to include that individual.  Then and only then will a MedQuery employee use the personal contact information provided to contact a registered panel member. 

At any time a registered panel member can request to have their personal information removed.  In which case MedQuery will delete all related records from their data base and shred any paper documents which contain said information.  

The HIPAA regulations do not allow us to directly contact any person with a medical condition without their consent.  Any person with a medical condition must provide us with consent to contact them to participate.  Our registered panel members have given us prior consent to contact them for market research purposes only.  These are the only people with medical conditions that we are allowed to contact directly.  All others must be recruited via advertisements or communicated through other channels such as medical offices, medical support groups, and associations.  In those instances,  the candidate will then contact us if they are interested in participating.  

Any use of personal information outside of what is outlined above is prohibited.  If any MedQuery employee is found using or transporting personal information without consent of the Chief Privacy Officer could result in termination of employment.